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        100 Day Fuss Free Return


        No Questions Asked!

        100-Day Money Back Guarantee

        At Sparky Direct, we stand behind Our product!

        That's why we offer a 100-day money-back guarantee.

        Unsatisfied with your purchase?


        Let us know.
        • Contact us within 100 days of taking delivery.
        • Organise to return the product. Customer to pay return freight charges. Reasonable freight charges will be reimbursed should the product be deemed faulty upon inspection at our warehouse.
        • Receive a refund of the product's purchase price as long as the goods are in original packaging, haven't been installed or energised and are in a saleable condition, (excluding initial delivery charges and a restocking fee*).
        • Where a product listing expressly excludes returns under this policy, no returns will be permitted.

        Faulty Products / Warranty Claims


        Let us fix that for you
        • The manufacturer determines the warranty on products.
        • Contact us directly by phone or ticket to discuss your claim
        • After you have received authorisation to return,
        • Post back the product, 
        • We will return the product to the manufacturer and either refund or replace the item as per your instructions.

        End-of-life / Discontinued Products


        Please note that our 100-day Money-Back Guarantee is subject to specific exclusions and limitations, as outlined below:

        • End-of-Life, Clearance and Discontinued Products: Our 100-Day Money-Back Guarantee does not apply to products that are labelled or designated as "end-of-life," "discontinued," "Clearance," or any similar terminology that signifies the product is no longer being manufactured, supported, or sold by our company.
        • PPE products cannot be returned or refunded. Change of mind is not an option - Only Warranty Issues.
          PPE, or Personal Protective Equipment, is any equipment or clothing used for (personal) protection. PPE includes (but is not limited to) safety glasses, safety goggles, arc kits, ear plugs, respirators, fire blankets, safety harnesses, safety shoes, hard hats, fire blankets, knee pads, sunscreen, etc.
          These products are tested by the manufacturer and stamped with a date. Due to this testing and stamping procedure, we can not take back or refund these PPE products. Please make sure you order the correct PPE product.
        • Discretionary Exclusions: We reserve the right, at our sole discretion, to exclude certain products or product categories from our 100-day Money-Back Guarantee due to factors such as limited availability, special promotions, or other circumstances that may affect our ability to offer a refund or replacement for the product.
        • Other Terms and Conditions: The 100-Day Money-Back Guarantee is subject to our standard terms and conditions, including but not limited to our returns and refund policies. The guarantee only applies to purchases made directly through our official sales channels and is not transferable to subsequent owners or users of the product.
        • Modification or Termination: We reserve the right to modify or terminate the 100-Day Money-Back Guarantee at any time, without prior notice, and at our sole discretion. 

        Contact Us


        Customer Care team is available
        Monday - Friday, 7 am - 3 pm

        SPARKY DIRECT PTY LTD
        15 Alta Rd
        Caboolture Qld 4510
        Australia

        No Counter Sales - Pick Up Only
        All orders must be placed online before pick up in-store.

        Phone: 07 5428 3044

        SEND A TICKET

        Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount before refund.

        Return Policy

        • To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be installed or damaged in any way by the customer when the item is in the customer's possession. Please see Our Warranty Terms and Conditions for warranty claims.
        • Unless otherwise stated in a product listing, all products sold at Sparkydirect.com.au can be returned for change of mind purposes under this policy. Where a product listing specifically states that the product cannot be returned under this policy (usually due to a special order), then no returns for change of mind will be permitted. All returns are subject to the Sparkydirect.com.au Returns Policy Terms & Conditions and the Sparkydirect.com.au Website Terms and Conditions.
        Latest SparkyDirect Business Reviews

        Rated based on 6312 reviews.

        Johnny Ho

        5 Star Google Review on 5 February 2025

        High quality downlight NLS20404 Bought 20 QTY Delivered in 2 days Nicely packed Just wonder if it is a 6500K daylight LED? It is because at the back of the downlight it says 6000K only which is different from that on the website. [...]

        Craig Rayner

        5 Star Google Review on 5 February 2025

        Order, painless. Delivery on time. All good. [...]

        Owen Simwanza

        5 Star Google Review on 5 February 2025

        The item is great value for money. Always buy again. [...]

        donna rutherford

        5 Star Google Review on 5 February 2025

        5 Stars [...]

        Ralf Gulikers

        5 Star Google Review on 5 February 2025

        Perfect! Easy to install even for DIY! Only downside is that it’s just the frame and not the actual power outlet itself (displayed on box and photos online) didn’t read what was actually in the box. But that doesn’t matter as you use the current outlet anyway! Very happy with it. The only feedback I [...]

        A reviewer

        5 Star Google Merchant Review on 5 February 2025

        Everything went to plan [...]

        A reviewer

        5 Star Google Merchant Review on 5 February 2025

        Quick delivery, excellent online shop! [...]

        A reviewer

        5 Star Google Merchant Review on 4 February 2025

        Good prices and excellent service [...]

        A reviewer

        5 Star Google Merchant Review on 4 February 2025

        5 Stars [...]

        A reviewer

        5 Star Google Merchant Review on 4 February 2025

        How come every one else it takes over a week for a parcel to be delivered, and this crowd only take three days? [...]