Skip to main content
Clipsal Deals: FREE Delivery on orders $290+ and FREE Torpedo Level with orders $400+ See More

Search Results:

    There doesn't appear to be any pages that match your search. Try more general keywords, or just ask us!

    Search Results:

    Product Category Suggestions
      Pages

        Shipping and Delivery

        We ship Fast, Australia-wide from Caboolture, Queensland. Flat-rate shipping options give you value and speed, while all orders are tracked and supported by our local team.

        Where we ship

        We currently ship within Australia only. Orders are dispatched from Caboolture, Queensland. International shipping is not available.

        Processing & handling

        Handling time

        One business day

        Cut-off time

        Express Orders placed before 1:30 PM (QLD) are processed the same day; after this, the next business day

        Business days

        Monday–Friday, excluding weekends and public holidays

        VIP Express Premium terms: If we cannot dispatch by the close of the next business day, your $24.95 shipping fee will be refunded. Applies only to "In Stock" items and excludes weekends/public holidays.

        Shipping options & costs

        Service Includes Best for Price (inc. GST)
        Standard Delivery Australia Post (road) Non-urgent, budget-friendly $15.95
        Express Delivery Metro: Express AusPost
        Rural/Bulky: Direct Freight Road Express
        Speed & value (most popular) $19.95
        VIP Express Premium Priority handling
        Metro: Express AusPost
        Rural/Bulky: Direct Freight Road Express
        Urgent orders; fastest dispatch guarantee $24.95
        Pick Up Collection from Caboolture DC Local customers Free

        Delivery timeframes

        Express (AusPost metro, non-bulky)

        • Brisbane Metro: next day
        • Sydney, Melbourne, Adelaide, Canberra, Newcastle, Townsville: 1–2 business days
        • Perth, Darwin, Tasmania: 2–4 business days
        • Remote/regional: 2–5 business days

        Standard & Direct Freight (rural/bulky)

        • Metro: 1–2 business days
        • Regional: 2–7 business days
        • Remote (TAS, WA, NT): 2–8 business days

        All timeframes are estimates after dispatch and exclude carrier delays, severe weather, and public holidays.

        Tracking, signature & insurance

        Tracking

        A tracking link is emailed at dispatch. You can track your order with Australia Post or Direct Freight Express using the provided links.

        Signature

        Parcels will be left at your selected shipping location unless provided with specific delivery instructions requiring a signature. Missed deliveries may require depot collection.

        Insurance

        Orders are not covered for loss or damage by default. You can select Shipping Protection insurance for only $4.39 at checkout, which covers damage, loss and theft during transit.

        Restrictions & surcharges

        • Extra charges may apply for bulky or heavy items, for deliveries via non-standard courier routes, or for shipments to remote areas, including WA, NT, TAS, and certain non-metro regions in VIC, SA, QLD, ACT, and NSW.
        • No shipping to P.O. Boxes if items exceed AusPost satchel limits
        • If a courier adds a surcharge we can't absorb, we'll contact you. If you choose not to proceed, your order will be fully refunded.

        Pro perks for tradies

        ABN-ready invoicing

        For records (no credit accounts required)

        Volume discounts

        On selected products

        Fast dispatch

        To reduce downtime

        Transparent pricing

        Online pricing you can trust

        Australia-wide delivery

        Fast shipping nationwide

        Carriers

        We use Australia Post and Direct Freight Express. Carrier choice depends on your address, parcel size, and service level.

        Last updated: 20/09/2025

        Shipping and Handling FAQ

        Yes, place your order and choose the Pickup option. We will contact you once your order is ready for dispatch, saving you from waiting around. Upon picking up the order from the store, you will be asked to produce a driver's licence. The driver's licence number, your name, and signature will be recorded before the order is released.

        Standard Delivery - $15.95 inc GST Australia Post - standard road service Non-urgent orders or if you’re on a budget

        Orders are processed within one business day. Express orders placed before 1:30 pm (QLD) are processed the same day. Orders placed after this cut-off, on weekends, or on public holidays are processed the next business day. You’ll receive a tracking email once your order has been dispatched from Caboolture, Queensland.

        Express (AusPost metro, non-bulky): Brisbane Metro next day; Sydney, Melbourne, Adelaide, Canberra, Newcastle, and Townsville within 1–2 business days; Perth, Darwin, and Tasmania within 2–4 business days; remote/regional within 2–5 business days.
        Standard & Direct Freight (rural/bulky): Metro 1–2 business days; Regional 2–7 business days; Remote areas in TAS, WA, and NT 2–8 business days.
        All timeframes are estimates after dispatch and exclude carrier delays, severe weather, and public holidays.

        Yes. We currently offer free standard shipping (valued at $15.95) when you spend $290.00 plus GST or more on Clipsal products in a single invoice.

        • Eligibility: Order must include $290.00 plus GST or more of Clipsal products on one invoice.
        • Automatic Application: The free shipping threshold is applied automatically at checkout.
        • Standard Delivery Rates: Flat-rate delivery starts at $15.95 when the threshold is not met.
        • Pick-up Option: Pick-up is always free from our Caboolture, Queensland distribution centre.

        Yes. You can choose Express ($19.95) or VIP Express Premium ($24.95).

        • VIP Express Premium orders are picked, packed, and shipped first.
        • If a VIP Express Premium order cannot be dispatched by the close of the next business day, your $24.95 shipping fee is refunded.
        • This VIP Express Premium order guarantee applies to items marked “In Stock” and excludes weekends and public holidays.

        You can track your order/parcel easily once it has been dispatched.

        If your order/parcel is lost or arrives damaged, we’ll work with you to resolve it quickly.

        • Lost Orders: Contact us if your tracking shows no movement or your order hasn’t arrived within the expected time. We’ll investigate with the courier.
        • Damaged Orders: If items arrive damaged, please notify us within 48 hours with photos of the damage.
        • Resolution: Depending on the situation, we’ll arrange a replacement, repair, or refund.
        • Support: Our customer service team is here to assist and ensure the issue is handled promptly.

        Orders are not automatically covered for loss or damage. You can purchase Shipping Protection at checkout for only $4.39 per order, which covers damage, loss, and theft in transit. If you selected Shipping Protection and your parcel is lost or arrives damaged, contact us with your order details so we can assist with a claim.

        Latest SparkyDirect Business Reviews

        Rated based on 8091 reviews.

        Wayne Thorne

        5 Star Google Review on 23 September 2025

        Quick and easy transactions totally satisfying with the products and service plus support from the team [...]

        Rhayan Piamonte

        5 Star Google Review on 23 September 2025

        5 Stars [...]

        christine milton

        5 Star Google Review on 23 September 2025

        Parcel came on time, it was exactly what l wanted. fitted perfectly five star service. [...]

        The Guitar Bar

        5 Star Google Review on 23 September 2025

        Brilliant. Super cheap and super fast delivery [...]

        Peitra mcneill

        5 Star Google Review on 23 September 2025

        Speedy delivery- thank you  [...]

        Jo

        Good stuff on 23 September 2025

        Items as described. Quick and seamless transaction. Thankyou. [...]

        A reviewer

        5 Star Google Merchant Review on 23 September 2025

        Great prices and fast delivery [...]

        Kerriann Amisano

        5 Star Google Review on 22 September 2025

        Lovely to work with very helpful [...]

        Mark Lawton

        5 Star Google Review on 22 September 2025

        Ordered Wednesday evening and arrived Friday lunchtime - very impressive service! [...]

        J S

        5 Star Google Review on 22 September 2025

        Quick and exactly as ordered! Awesome! [...]